Company Overview / Who We Are

Purpose is an AI-powered personal growth mentoring app built to help people make better decisions, gain clarity, and live more fulfilling lives. Co-founded by Mark Manson, three-time #1 New York Times bestselling author and the multi-exit AI founder Raj Singh, Purpose brings thoughtful mentorship to people at a scale that was never previously possible. Since launching in Q4 2025, Purpose has grown quickly, growing to tens of thousands of users within months and supporting a global community.

Most AI coaching apps are just a more expensive way of journaling. You talk, it validates, you feel heard, nothing changes. We are building something different. Purpose uses structured coaching frameworks, psychometric assessments, and a quest-based scaffolding system grounded in behavior change science to help people make real progress on the things that matter to them. We hold ourselves and our product to a high standard. We measure whether someone is getting better, not whether they opened the app today.

This is not another chatbot. This is a team working to get it right.

Position Overview

We're hiring a Customer Support & Operations Coordinator to own our customer-facing experience end to end. People come to Purpose when they're trying to change something real, and when they write to us they're usually in the middle of it. Our job is to meet them there. Support here is human, grounded, and realistic.

This is an execution role: you're in the ticket queue, talking to real people, learning the product and our voice. As you get settled and show you can operate at a high level, you'll take on more surfaces, more independence, and eventually a real hand in how this function gets built. You'll thrive here if you genuinely enjoy talking to customers, take pride in doing it well, and are curious about the operations work behind the scenes.

You should also expect to flex. We're a small team, and some weeks you'll pick up projects outside the support queue — reporting, data cleanup, campaign QA, process work. That's one of the better parts of this role: it's real exposure to how operations runs at a growing company, and it builds a broader ops skill set that's hard to get this early in a career.

Location: Remote (Global)

Time Commitment: Full-time, with substantial overlap with US business hours — our response-time targets are measured in Pacific time

Reports to: Head of Operations

Key Responsibilities

• Own the support queue. Resolve inbound tickets in Zendesk on account access, subscriptions, billing, and product questions — accurately, in our voice, same-day.
• Run our member community. Moderate and engage our Discord community. Keep it healthy, answer questions in public, surface what needs escalating.
• Respond to App Store and Google Play reviews. Including the unhappy ones, in a way that reflects well on the brand.
• Handle billing disputes. Draft and submit Stripe dispute evidence using our existing templates and tooling.
• Triage and route. Separate billing from product from technical, gather clean context, and escalate to Engineering or Product with enough detail to act on.
• Spot patterns and flag them. As you build product knowledge, help improve the macros, help-center content, and automations that cut down repeat tickets.
• Pitch in on ops projects. We're a small team. Some weeks you'll pick up work outside the support queue — reporting, data cleanup, campaign QA, whatever's needed.